When shipping your purchases we always send the parcel to you with insured shipment. We want to make care the jewels you purchase arrive safely on your doorstep.
The standard rates for shipping your purchase can be found below:
For shipping within The Netherlands:
For purchases up to € 500,- the costs for shipping the parcel are: € 8,15
For purchases of € 500,- and up, the costs for shipping the parcel are: € 14,95
When shipping to:
Belgium, France, Germany, Luxemburg, Spain,
The United Kingdom, Portugal, ad Italy, the costs are: € 18,-*
When shipping worldwide the costs are: € 35,-*
* When shipping outside The Netherlands your parcel is insured up to € 500,-
We always strive to make you, the customer, happy with our products and services. But we understand that it may occur that you, for one reason or other, may not be completely satisfied with your purchase, and would decide to return the product, or exchange it for a different piece.
Returning a piece:
It is always possible to return a piece. To achieve this you are asked to please contact us within 1 days of receiving the jewel. You may then send us the undamaged piece.* Upon receiving the undamaged jewel we wil refund you your money via bank transfer.
Exchanging a piece:
It is nearly always possible to exchange a piece for a different one, save for some custom pieces of jewellery. To exchange a piece you are kindly asked to contact us, after discussing the situation you can then send us the undamaged jewel, and we will send you the desired piece. The possibly ocurring difference in price between the new and the old jewel must be paid in advance.
* When returning or exchanging a piece, the shipping rates shall be paid by the buyer